# Profile Manager load issue

**URL:** <https://forum.avidcnc.com/t/profile-manager-load-issue/4911>\
**Category:** General Chat\
**Created:** [June 24, 2025, 3:12am UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911 "2025-06-24T03:12:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Brad257](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@Brad257](https://forum.avidcnc.com/u/Brad257)\
**Post date:** [June 24, 2025, 3:12am UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911/1 "2025-06-24T03:12:59Z")

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My BTB was left un touched for a few months, PC unplugged and such. Plugged it all in ans fired up the PC and launched the profile manager and got this error message.

 ![load issue](https://canada1.discourse-cdn.com/flex027/uploads/avidcnc/original/2X/9/9bdf8fd0a9a5aa163f0012d3f6a558dc39a55e10.png)

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**Author:** ![Eric](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.avidcnc.com/eric/32/3220_2.png) [@Eric](https://forum.avidcnc.com/u/Eric)\
**Post date:** [June 24, 2025, 12:43pm UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911/2 "2025-06-24T12:43:20Z")

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Try to install the latest version of the Profile Manager:

[https://www.avidcnc.com/cdata/software/acpm-1.12.0.0.exe](https://www.avidcnc.com/cdata/software/acpm-1.12.0.0.exe)

See if that fixes the issue. If not contact support and they can get you sorted out.

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**Author:** ![Brad257](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@Brad257](https://forum.avidcnc.com/u/Brad257)\
**Post date:** [June 24, 2025, 11:01pm UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911/3 "2025-06-24T23:01:17Z")

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Thanks Eric, I’ll try updating the program.

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**Author:** ![Eric](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.avidcnc.com/eric/32/3220_2.png) [@Eric](https://forum.avidcnc.com/u/Eric)\
**Post date:** [June 27, 2025, 3:56pm UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911/4 "2025-06-27T15:56:21Z")

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Hey Brad, just checking in, did this solve your issue?

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**Author:** ![Brad257](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@Brad257](https://forum.avidcnc.com/u/Brad257)\
**Post date:** [June 28, 2025, 6:04pm UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911/5 "2025-06-28T18:04:13Z")

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Hi Eric. I finally had a chance to get to the btp and try the new version. First I just installed it over the original, still got the same message. I uninstalled the app and re-installed it and the message went away.

Thanks Eric!

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**Author:** ![Eric](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.avidcnc.com/eric/32/3220_2.png) [@Eric](https://forum.avidcnc.com/u/Eric)\
**Post date:** [September 2, 2025, 1:10pm UTC](https://forum.avidcnc.com/t/profile-manager-load-issue/4911/6 "2025-09-02T13:10:32Z")

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Awesome!