New CNC12 Install Brake not working

Hi all, my new install of CNC12 with Servos and the Z axis falls to the bottom when shut down.

I took the Z apart and confirmed that the set screws are tight with Loctite. The brake cable is also seated on both ends and screwed down.

Is there anything else I need to check?

Thanks!

Give a call or an email to support. Sounds like the brake is stuck.